SmallBizGenius Analysis
Graze, a snack subscription service, receives mixed feedback regarding its quality and recent changes to its subscription model. Customers express concerns over product quality, portion sizes, and changes to the subscription service, while a few praise certain products and customer service experiences.
Category Breakdown
Scores based on analysis of 96 recent reviews
Subscription Changes
2.0/10Many reviewers express dissatisfaction with the transition from weekly customizable boxes to a monthly curated box. Customers lament the loss of choice, reduced snack variety, and perceived increase in price, leading to subscription cancellations. Many reviewers state that the change was not communicated well.
40 reviews mention thisProduct Quality
3.0/10Numerous reviewers report a decline in the quality of Graze snacks, citing changes in ingredients, artificial flavors, and a general lack of taste. Some customers describe specific products as stale, rancid, or poorly made, leading to a negative perception of the brand's overall quality. One reviewer said the peanut butter oat boosts now taste terrible.
30 reviews mention thisPackaging and Portion Size
2.5/10Several reviewers complain about deceptive packaging practices, noting that the actual snack portions are significantly smaller than the packaging suggests. Customers feel misled by the large boxes and individual wrappers, which contribute to a perception of poor value for money. One reviewer said, "Like others have said the oat boost flapjacks are half the size of the packaging. Deceptive. Scummy tactics."
20 reviews mention thisShipping and Delivery Issues
2.0/10Some reviewers report issues with shipping and delivery, including delayed orders, lack of communication, and undelivered parcels. Customers express frustration with the lack of tracking information and the company's slow response to inquiries, leading to a negative experience. One reviewer said, "Placed an order and 2 weeks later still waiting."
15 reviews mention thisCustomer Service
4.0/10A number of reviewers express dissatisfaction with Graze's customer service, citing slow response times, unhelpful replies, and difficulty resolving issues. Some customers report being ignored or receiving automated responses, leading to frustration and a perception of poor customer support. One reviewer said, "Non existing customer service team."
12 reviews mention thisPricing and Value
3.0/10Several reviewers feel that Graze's products are overpriced, especially considering the reduced portion sizes and perceived decline in quality. Customers express concern that the new monthly boxes do not offer good value for money compared to the previous weekly subscription model. One reviewer said, "Overpriced and average at best."
10 reviews mention thisPros & Cons
What Customers Love
"I've really liked receiving a weekly box. Came to the office and gave something nice to munch on when the need arose."
"Excellent service delicious: I use them for nuts and snacks and they are amazing always consistent with services and quality good value I would highly recommend anyone to try it very delicious too website is easy to use 👍😊👍👍👍"
"Graze refunded my delivery charge :)"
"website is easy to use"
"The bartender is awesome. Always makes delicious drinks."
Common Complaints
"Absolutely awful since they swapped to their new monthly boxes."
"Not as good as they used to be and they stopped selling cheese cashews which were amazing"
"Deceptive packaging - small portions: Very deceptive packaging compared to the size of the actual product."
"No idea if parcel will ever arrive: I placed order on 2 August, money taken, but no activity for several days."
"I would have given zero stars if I could.The Graze shop take your money online and after paying a fiver for guaranteed next day delivery, they just ignore your emails and online contact form for many days after with no sign of delivery."
Common Questions About Graze
Answers derived from customer review patterns
Is Graze legit and trustworthy?
Based on 96 reviews, there are significant concerns about Graze's trustworthiness, particularly regarding billing practices and order fulfillment. Several reviewers report being charged for boxes they didn't order or receiving undelivered orders without refunds. While some customers have positive experiences, the prevalence of negative feedback suggests caution when considering a Graze subscription. It is recommended to carefully monitor billing and confirm order details to avoid potential issues.
Based on 45 reviewsDoes Graze have good customer service?
Based on 96 reviews, Graze's customer service receives mostly negative feedback. Many reviewers report slow response times, unhelpful replies, and difficulty resolving issues. Some customers claim their emails and inquiries are ignored, leading to frustration and a perception of poor customer support. While a few reviewers mention positive interactions, the overwhelming sentiment suggests that Graze's customer service is unreliable and may not effectively address customer concerns.
Based on 25 reviewsIs Graze worth it for small business?
Considering the current reviews, Graze may not be the best option for small businesses seeking consistent and reliable snack options. The shift to a monthly curated box has resulted in reduced customization and potential dissatisfaction with the snack selection. Furthermore, concerns about product quality, deceptive packaging, and shipping issues raise doubts about the overall value proposition. Small businesses may find more reliable and cost-effective alternatives by sourcing snacks directly from local retailers or exploring other subscription services with more positive customer feedback.
Based on 20 reviewsWhat happened to Graze's weekly subscription boxes?
Many reviewers discuss the discontinuation of Graze's weekly subscription boxes, which previously allowed customers to customize their snack selections. The company transitioned to a monthly curated box, which offers less customization and a different selection of snacks. This change has been met with significant criticism from long-time subscribers who preferred the flexibility and variety of the weekly boxes. Customers who enjoyed the weekly subscription model are generally disappointed with the new offering.
Based on 35 reviewsWhy are Graze customers complaining about deceptive packaging?
Several reviewers express concern about deceptive packaging practices, particularly regarding the size of the snack portions relative to the packaging. Customers feel that the large boxes and individual wrappers mislead them into believing the snacks are larger than they actually are. This discrepancy contributes to a perception of poor value for money and a sense of being misled by the company's marketing tactics.
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